‘An error occurred when QuickBooks tried to access the document. Please try again. If the problem persists, contact Technical Support and provide them with the following error codes: (-6177, 0) or (-6000, -83).’
It is displayed only when you don’t have access to particular folders where all company documents are stored. You should have read/write access as well as rights of creating and delete the folder where company document is stored if you want to use Accounts Business in multi-user environment.
THERE ARE THREE SOLUTIONS FOR FIXING THE ERRORS:
a. Check and amend the permissions of mapped network drive-
b. Deactivate the hosting on all workstations which don’t store company file-
c. Open the file using a local hard drive after you have toggled the hosting on and off, if Accounts Business is installed on the server.
Reach Reckon Support for resolving the errors you are facing with the accounting software. You can dial Reckon Helpline Number New Zealand +64-04-8879113 to have a direct conversation with the technicians.
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